1. Shipping Policy | Global Delivery with Care

Fast & Secure Shipping

VANSIN offers worldwide shipping, ensuring that your treasured piece reaches you safely and swiftly. Our logistics partners are carefully selected to guarantee reliability and efficiency.

Estimated Delivery Times

• Standard Shipping: 7-14 business days 
• Express Shipping: 3-7 business days 
• Luxury Handcrafted Orders: 14-30 business days  (For custom & limited-edition pieces)

Note: Delivery times may vary due to customs processes in your region.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s journey.

Shipping Costs

• Orders above $200: Free shipping 
• Orders below $200: Standard shipping rates apply based on your region.
• Express shipping: Additional costs apply.

2. Return & Exchange Policy | Peace of Mind Shopping

30-Day Hassle-Free Returns
We want you to cherish your VANSIN jewelry. If you are not completely satisfied, you may return or exchange your item within 30 days of delivery, provided it remains in its original condition.

Non-Returnable Items:

• Custom-made or personalized jewelry.
• Limited-edition handcrafted pieces.
• Items damaged due to improper handling.

How to Initiate a Return?

1.Contact our support team at cs@vansin.art  with your order details.
2.Receive return authorization & shipping instructions.
3.Ship the item back in its original packaging.
4.Refunds or exchanges will be processed within 5-10 business days after inspection.

Refund Process
Refunds will be issued to the original payment method. Shipping fees (if applicable) are non-refundable.